The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010

Public Service Guarantee Act also known as Right To Service Act (RTS), enacted by some Indian States aims to create a transparent and accountable public service as a matter of citizens’ right. The Act entitles the citizens a time bound service delivery making it legally binding, entailing imposition of a fine against the erring official concerned. The Assembly passed the law on 30-7-2010.In M.P, 52 Services of 16 government departments have been placed under the ambit of the Act. The remaining states and Union Government are also contemplating to follow the suit . Madhya Pradesh became the first state in India to enact Right to Service Act on 18 August 2010 and Bihar was the second to enact this bill on 25 July 2011. Several other states like Bihar, Delhi, Punjab, Rajasthan, Himachal Pradesh, Kerala, Uttarakhand, Haryana, Uttar Pradesh, and Jharkhand have introduced similar legislation for effectuating the right to service to the citizen.

The Madhya Pradesh government had introduced the Public Service Guarantee Act 2010 to bring about transparency in government functioning and make officials accountable for delay in delivery. However, the Act, instead of empowering people has turned out a tool to mobilize revenue for the state coffers. M P Public Service Guarantee Act was introduced in 2010 to make the government officials accountable and since September 2012, the Lok Seva Kendra (Public Service Centre) opened by a private contractor across the state is charging a fee of Rs 30 is for every query.

The salient features of the act are:

Enable registration of requests for all services covered under the act and the subsequent work flow management of the request.
Enable online tracking of the request by the applicant.
Allow senior officials to monitor the performance of a officer dispensing a service.
A “Notice Board” which details the list of services offered by a designated officer along with the documents required to avail the service and the senior officials who could be approached to file appeals in case the service is not delivered in the time limit specified under the act. District Informatics Centre, Dhar organized a training session to educate the District Officials on the Management Information System.

Services under Public Service Guarantee Act

The Act ensures delivery of time bound services to the public. If the officer responsible for the service fails to provide the service in time he will have to pay a fine. The following are the services guaranteed under the Act:

Birth Certificate
Caste Certificate
Domicile Certificate
Tap water supply connection
Khasra copies
Death Certificate

The Procedure under the Public Service Guarantee Act:

The applicant shall receive a receipt when he or she submits an application to the officer for desired service. The time begins from the date of submission which is mentioned the receipt.
There is a fixed time for every officer to keep a file with him. If the officer in charge fails to provide the service in time the applicant can approach the first and second appellate officers. They would instruct the officer concerned to provide the service.
In case of delay, the officer in charge will have to pay a fine to the tune of Rs. 250 per day, maximum of Rs. 5,000.
The Appellate officer can also be penalized if he fails to ensure the delivery of service. He shall be fined to the tune of Rs. 500 per day, maximum of Rs. 5,000 if he is unable to give any valid reason for non delivery of services.

Process

If the intended service is not delivered in a stipulated time by a government department; an appeal can be made to the First Appellate Authority. If not redressed, another appeal can further be made to the Second Appellate Authority. They based on the merit, can either reject or accept the application by serving a written order to the official or department concerned asking for the reasons for the non delivery duly intimating the same to the applicant. Or else , they can order the concerned public servant to render the service to the applicant immediately or can impose a penalty at the rate of Rs 250 per day for causing delay which can range from Rs. 250 to Rs. 5000.Or based on the severity may recommend Proceedings against the official as well. The applicant may be compensated for delay out of the penalty imposed on the erring officer. Common Service Centers are leveraged to make the Act wide open for public use.

Cost Reduction

An online tracking of the status of the application by the applicant and mechanism of its knowledge to the higher officials increased the chances of disposal not requiring to make rounds physically.

Corruption Reduction

Time bound delivery of service and online tracking of grievance resulted in transparent administration.
It led to elimination of malpractices and corruption as the officials are duty bound to deliver the service in a time frame
Till July 2012 in the state of M.P, as many as 1.25 crore applications were received under this Act, out of which 99 per cent were disposed. Since availability of online mode of application receiving from August 7, 2011 in M.P, as many as 24 lakh applications were received, out of which 99 per cent were disposed off.

Service Improvement

Speedy and time–bound delivery of service resulted in ease of monitoring by the Heads of Department.
Provision of appealing to the first and second appellant authorities infused fear among erring officials, compelling them do deliver service speedily

. • As many as 346 Public Service Centers (PSCs), which facilitate on line filing and tracking of application have been opened across the state for smooth implementation of the Act

Till date, the state has received 1.11 crore complaints from citizens for non-delivery of essential services. Of these, 1.10 crore complaints have been addressed.

The Madhya Pradesh Public Services Guarantee Act, 2010 (MP-PSG Act) is a law enacted by the Government of Madhya Pradesh to guarantee certain public services to the people of the state. The Act came into force on 15 August 2010.

The MP-PSG Act provides for the establishment of a Madhya Pradesh Public Services Guarantee Commission (MP-PSGC) to oversee the implementation of the Act. The MP-PSGC is headed by a Chairperson who is appointed by the Governor of Madhya Pradesh. The MP-PSGC has the following functions:

To monitor the implementation of the Act;
To receive complaints from the public about the non-provision or delayed provision of public services;
To investigate complaints;
To recommend action to the appropriate authorities; and
To perform such other functions as may be prescribed.

The MP-PSG Act also provides for the establishment of State Service Delivery Centres (SSDCs) to provide public services to the people. The SSDCs are located at various places in the state and are manned by trained staff. The SSDCs provide a one-stop shop for the delivery of public services.

The MP-PSG Act guarantees the following public services:

Issue of birth and death certificates;
Registration of marriages;
Issue of caste certificates;
Issue of income certificates;
Issue of domicile certificates;
Issue of ration cards;
Issue of driving licenses;
Issue of passports;
Registration of properties;
Mutation of properties;
Grant of building permission;
Connection of electricity;
Connection of water supply;
Connection of sewerage;
Collection of taxes;
Disposal of garbage;
Maintenance of roads;
Maintenance of public parks; and
Maintenance of public toilets.

The MP-PSG Act provides for a time limit of 30 days for the provision of public services. However, the time limit may be extended by the concerned authority for a further period of 30 days, if there are justifiable reasons for the delay.

The MP-PSG Act provides for a penalty of up to â¹5000 for the non-provision or delayed provision of public services. The penalty may be imposed by the MP-PSGC or by any other authority authorized by the MP-PSGC.

The MP-PSG Act is a landmark legislation that has brought about a significant improvement in the delivery of public services in Madhya Pradesh. The Act has made it easier for the people to access public services and has also reduced the corruption in the public service delivery system.

The MP-PSG Act has been widely appreciated by the people of Madhya Pradesh. The Act has been instrumental in improving the Quality Of Life of the people of the state.

What is the Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010?

The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 is a law that guarantees the provision of certain essential services to the people of Madhya Pradesh. These services include water, electricity, sanitation, Education, Health care, and transportation.

What are the benefits of the law?

The law has several benefits for the people of Madhya Pradesh. First, it ensures that they have access to essential services. Second, it helps to improve the quality of life in the state. Third, it promotes Economic Development.

How is the law implemented?

The law is implemented by the State Government. The government is responsible for providing the essential services and ensuring that they are of good quality.

What are the challenges of implementing the law?

There are several challenges to implementing the law. First, the government needs to have the Resources to provide the essential services. Second, the government needs to ensure that the services are of good quality. Third, the government needs to make sure that the people are aware of the law and their rights.

What are the successes of implementing the law?

The law has been successful in improving the quality of life in Madhya Pradesh. The government has been able to provide the essential services to the people and ensure that they are of good quality. The people are also aware of the law and their rights.

What are the future plans for the law?

The government plans to continue to implement the law and improve the quality of life in Madhya Pradesh. The government also plans to make sure that the people are aware of the law and their rights.

The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 was enacted to provide for the guarantee of certain essential services to the people of Madhya Pradesh. Which of the following is not one of the essential services guaranteed under the Act?
(A) Public health
(B) Public safety
(C) Education
(D) Water supply
The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 provides for the establishment of a State Guarantee Authority. Which of the following is not one of the functions of the State Guarantee Authority?
(A) To monitor the implementation of the Act
(B) To receive complaints from the public
(C) To take action against the erring public servants
(D) To provide relief to the victims of non-performance of essential services
The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 provides for the appointment of a State Guarantee Commissioner. Which of the following is not one of the qualifications for appointment as the State Guarantee Commissioner?
(A) He/She should be a citizen of India
(B) He/She should have been a judge of a High Court for at least five years
(C) He/She should have been a member of the Indian Administrative Service for at least ten years
(D) He/She should have been a member of the Indian Police Service for at least ten years
The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 provides for the establishment of a State Guarantee Fund. Which of the following is not one of the sources of the State Guarantee Fund?
(A) Grants from the Central Government
(B) Contributions from the State Government
(C) Loans from financial institutions
(D) Fines imposed on the erring public servants
The Madhya Pradesh Lok Sewaon ke Pradan ki Guarantee Adhiniyam 2010 provides for the imposition of penalties on the erring public servants. Which of the following is not one of the penalties that can be imposed on an erring public servant?
(A) Fine
(B) Imprisonment
(C) Removal from service
(D) Demotion