Notes and Study material for Exams
There are five stages in the chronology of the evolution of Public Administration as a discipline; these stages are theoretically driven as encapsulated below: Stage 1: politics administration dichotomy (1887-1926) Stage 2: principles of administration (1927-1937) Stage 3: era of challenge (1938-1947) Stage 4: crises of identity (1948-1970) Stage 5: public policy perspective (1971 … Read more
Delivering public Services in a time bound, decentralised and citizen friendly manner has been one of the major challenges facing the administration wing of the government.Right To Service legislation in India comprises statutory laws which guarantee time-bound delivery of various public services rendered to citizens and provides mechanism for punishing the errant public servant if … Read more
Quality of service delivery After over a decade of rapid economic Growth in India, the biggest challenge facing policymakers at both central and state levels is to ensure ‘inclusive’ growth so that the gains from increased NATIONAL INCOME are shared by all sections of Society. In particular, it is imperative that a high quality of … Read more
The “key word” to be used in this is the “Good Governance” in the various phases of the service definition, development, refining and monitoring, and the whole concept of Good Governance Services is based on “putting the citizen (user) at the centre of innovative services” starting from enabling of a specific procedure: citizens shall be … Read more