Citizen Charter

 Citizen charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first … Read more

Citizen-Centric Administration: A Path to Enhanced Public Service

Citizen-Centric Administration: A Path to Enhanced Public Service The modern citizen demands more than just efficient and effective public services. They crave a personalized, responsive, and transparent experience that prioritizes their needs and empowers them to actively participate in shaping the services they receive. This shift in expectations has given rise to the concept of … Read more