Emotional Intelligence

Emotional intelligence: Applications in governance and administration

Work rules are in a constant state of flux with new yardsticks by which workers are being evaluated. In today’s corporate world it is increasingly being recognised that an impressive curriculum vitae, good credentials and technical expertise does not have the desired impact in someone with low emotional intelligence (EQ). The workplace is about people and relationships, and an employee with a high EQ as opposed to only a high IQ should be seen as a valuable asset.

Mayer and Salovey (1990) assert that general intelligence accounts for approximately ten to twenty per cent of life success, defined as academic achievement and occupational status.

In a similar vein, in “Emotional Intelligence” (1995), Goleman made strong claims about the contribution of emotional intelligence to individual success, and specifically to success in the workplace. He identified intellectual intelligence as contributing 20 per cent towards life success and intimated that the remaining 80 per cent may be attributable to emotional intelligence.

Emotional intelligence is indeed significant in the workplace and is not only limited to it being a desirable quality in employees. Its uses are varied. Other examples of using EQ include the following:

Recruitment: EQ measurement is invaluable in selecting and recruiting “desirable, high-performance workers”

Predicting performance: Some companies are blending IQ testing with scientific measurement of EQ to predict job performance and direct workers to jobs where they are most likely to succeed.

Negotiation: Whether you’re dealing with a trading partner, competitor, customer or colleague, being able to empathize and be creative in finding win-win solutions will consistently pay off .

Performance management: 360-degree feedback is a common tool for assessing EQ. Knowing how your self-perception compares with others’ views about your performance provides focus for career development and positive behavioural changes

Peer relationships: Good networking skills are a staple of job effectiveness for the Average worker. Networking has too often been associated with “using” other people, but a heightened EQ ensures a mutually beneficial approach to others.

The traditional view of the leader as unemotional, supremely rational and essentially mechanistic is based on the vertically integrated, hierarchical Industrial Age organisation. The leader does things; he or she makes plans and instructs others to carry them out.

Good Leadership will be less about what the leader does, and more about what the leader is.

According to Davidson (2002:17-18), chief executive officers have always worked to understand others, but in the future, effective leaders will devote the same kind of effort to understanding themselves – that is, to personal leadership. Personal leadership essentially means having a heightened self-awareness – a deep understanding of one’s own behaviour, motivators and competencies – and having ‘emotional intelligence’ that allows them to accept, manage and use, rather than simply control or suppress, their emotional state.

Davidson (2002:18) affirms that ultimately, self-awareness will make tomorrow’s leaders more adaptable and that it will give them the flexibility to work across cultures, and the flexibility to deal with uncertainty, ambiguity and change.

Self-awareness will be key to effective leadership because it can have a strong impact on the perceptions of others in the organization and their willingness to follow the leader.

Self-Awareness

Emotional self-awareness. Reading one’s own emotions and recognizing their impact; using ‘gut sense’ to guide decision
Accurate self-assessment; knowing one’s strengths and limits
Self-confidence; a Sound sense of one’s self-worth and capabilities.

Self-Management

Emotional self-control: Keeping disruptive emotions and impulses under control
Transparency: Displaying honesty and Integrity; trustworthiness
Adaptability: Flexibility in adapting to changing situations or overcoming obstacles
Achievement: The drive to improve performance to meet inner standards of excellence
Initiative: Readiness to act and seize opportunities
Optimism: Seeing the upside in events.

Social Awareness

Empathy: Sensing other’s emotions, understanding their perspective, and taking active interest in their concerns
Organizational awareness: Reading the currents, decision networks, and politics at the organizational level
Service: Recognizing and meeting follower, client, or customer needs.

Relationship Management

Inspirational leadership: Guiding and motivating with a compelling vision.
Influence: Wielding a range of tactics for Persuasion
Developing others: Bolstering others’ abilities through feedback and guidance
Change Catalyst: Initiating, managing, and leading in a new direction
Conflict Management: Resolving disagreements
Building Bonds: Cultivating and maintaining a web of relationships
Teamwork and collaboration: Cooperation and team building

Increasingly, it is noted that basic management and leadership skills are no longer enough to successfully lead organizations. Emotional intelligence is recognised as having an important role to play in management and leadership positions where differences in technical skills are of negligible importance. Consequently, emotional intelligence is becoming a soughtafter quality. Some authors on emotional intelligence are of the view that emotional competencies are twice as likely to contribute to organizational success and excellence than pure intellect and/or technical expertise alone. Accordingly, being aware of our emotions and how to manage them in ways that are appropriate and effective is an important skill for leadership, the organization, the team and the individual.

Empathy is the experience of understanding another person’s thoughts, feelings, and condition from his or her point of view, rather than from one’s own. Empathy facilitates prosocial or helping behaviors that come from within, rather than being forced, so that people behave in a more compassionate manner.Empathy seems to have deep roots in our brains and bodies, and in our evolutionary history. Elementary forms of empathy have been observed in our primate relatives, in dogs, and even in rats. Empathy has been associated with two different pathways in the brain, and scientists have speculated that some aspects of empathy can be traced to mirror neurons, cells in the brain that fire when we observe someone else perform an action in much the same way that they would fire if we performed that action ourselves. Research has also uncovered evidence of a genetic basis to empathy, though studies suggest that people can enhance (or restrict) their natural empathic abilities.

Compassion literally means “to suffer together.” Among emotion researchers, it is defined as the feeling that arises when you are confronted with another’s suffering and feel motivated to relieve that suffering.

Compassion is not the same as empathy or altruism, though the concepts are related. While empathy refers more generally to our ability to take the perspective of and feel the emotions of another person, compassion is when those feelings and thoughts include the desire to help. Altruism, in turn, is the kind, selfless behavior often prompted by feelings of compassion, though one can feel compassion without acting on it, and altruism isn’t always motivated by compassion.

While cynics may dismiss compassion as touchy-feely or irrational, scientists have started to map the biological basis of compassion, suggesting its deep evolutionary purpose. This research has shown that when we feel compassion, our heart rate slows down, we secrete the “bonding hormone” oxytocin, and regions of the brain linked to empathy, care giving, and feelings of pleasure Light up, which often results in our wanting to approach and care for other people.

Importance of compassion

Compassion has an impact not only on the societal level, but also on a personal level: it forms kinder people. The admittance that you don’t know what is going on in everyone’s life and as such should give them the benefit of the doubt is at the basis of compassion and the stem of kind actions. Compassion is being part of everyone’s support Network. Not necessarily a big part; a compassionate person can make someone’s day by complimenting them or offering them a smile. Leo Buscaglia once said, “Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” A compassionate life is one in which you live like that every day; when you look at every person as someone who needs those little actions. Another reason why compassion helps people lead fulfilling lives is because compassion in its basic components is simply caring deeply about something or someone. Caring deeply about something gives your life purpose and use. A life full of love and deep relationships with people and activities you care a lot about is more fulfilling than one in which you breeze by life without caring deeply about anything. That empathy and thoughtfulness that compassion provides is rewarding and helps you think about and appreciate every aspect of your life more deeply. Compassion also helps a person fulfill a life that matters because it gives perspective to her own life and troubles. It makes you less self-absorbed and more focused on Society and your role in it. Compassion can make you happier and can help you leave a positive mark on the world. Everyone deserves compassion because every life matters. And that is why compassion is so important-because my life matters just as much as everyone else’s. And thus compassionate people can stop thinking of their lives as more important than others and that fosters acceptance and forgiveness which adds up to a happier and more fulfilled person.

Compassion towards weaker section:

Compassion drives the civil servant to help people and ensure the welfare of people. Poor people, downtrodden, distressed Women, farmers and children seek support of the civil servants & public Services from them and compassion would help them. Compassion brings humanity in administration.

Compassion ensures a people-centric, humane, accommodative administration which is a pre-requisite for a multi-cultural Polity like India with millions in distress. It can go long way in building trust in government.

Emotional intelligence (EI) is the ability to understand, manage, and use emotions in positive ways. EI is often described as a set of four skills: self-awareness, self-regulation, motivation, and empathy.

Self-awareness is the ability to understand one’s own emotions, strengths, weaknesses, and motivations. It is the foundation of emotional intelligence. People with high self-awareness are able to accurately identify their emotions and understand how their emotions affect their behavior. They are also able to recognize their own strengths and weaknesses, and use this knowledge to set realistic goals and make informed decisions.

Self-regulation is the ability to control one’s emotions and impulses. It is important for managing Stress, making good decisions, and achieving goals. People with high self-regulation are able to stay calm under pressure, and they are able to control their emotions in order to achieve their goals.

Motivation is the ability to stay focused on a goal and persevere in the face of challenges. It is essential for success in any endeavor. People with high motivation are able to set and achieve goals, even when faced with obstacles. They are also able to maintain a positive Attitude, even when things are tough.

Empathy is the ability to understand and share the feelings of others. It is important for building relationships, resolving conflict, and providing support. People with high empathy are able to put themselves in the shoes of others, and they are able to understand and respond to the emotions of others.

Emotional intelligence can be learned and developed. There are many Resources available to help people improve their emotional intelligence, such as books, articles, workshops, and online courses.

Benefits of emotional intelligence

There are many benefits to having high emotional intelligence. People with high EI are more likely to be successful in their personal and professional lives. They are also more likely to be happy and healthy.

Some of the benefits of emotional intelligence include:

Improved relationships. People with high EI are better at building and maintaining relationships. They are able to understand and respond to the emotions of others, which helps them to build strong and lasting relationships.
Increased job satisfaction. People with high EI are more likely to be satisfied with their jobs. They are able to manage stress effectively, which helps them to be more productive and successful at work.
Better decision-making. People with high EI are better at making decisions. They are able to understand their own emotions and the emotions of others, which helps them to make sound decisions that are in the best interests of everyone involved.
Increased creativity. People with high EI are more creative. They are able to think outside the box and come up with new and innovative ideas.
Better Health. People with high EI are healthier. They are able to manage stress effectively, which helps to reduce their risk of developing chronic diseases.

How to improve your emotional intelligence

There are many things you can do to improve your emotional intelligence. Here are a few tips:

Be aware of your emotions. The first step to improving your emotional intelligence is to be aware of your own emotions. Pay attention to how you feel in different situations, and try to identify the triggers that cause you to feel certain emotions.
Accept your emotions. Once you are aware of your emotions, it is important to accept them. Do not try to suppress or deny your emotions. Instead, allow yourself to feel them and learn from them.
Manage your emotions. Once you are aware of and accepting of your emotions, you can start to manage them. There are many different ways to manage your emotions, such as relaxation techniques, exercise, and journaling.
Empathize with others. Another important part of emotional intelligence is empathy. Empathy is the ability to understand and share the feelings of others. You can improve your empathy by listening to others, trying to see things from their perspective, and being compassionate.
Build relationships. Emotional intelligence is also about building relationships. You can improve your relationships by being honest, open, and supportive. You should also make an effort to understand and appreciate the people in your life.

Emotional intelligence is a complex skill that takes time and effort to develop. However, the benefits of having high EI are worth the effort. If you are looking to improve your personal and professional life, then you should focus on developing your emotional intelligence.

What is Artificial Intelligence (AI)?

Artificial intelligence (AI) is the ability of a computer or machine to mimic the capabilities of a human brain. This includes Learning from experience, solving problems, and making decisions.

What are the different types of AI?

There are many different types of AI, but some of the most common include:

Machine learning: This is a type of AI that allows computers to learn without being explicitly programmed. Machine learning algorithms can be used to solve a variety of problems, such as image recognition and natural language processing.
Deep learning: This is a type of machine learning that uses artificial neural networks to learn from data. Deep learning algorithms have been used to achieve state-of-the-art results in a variety of fields, such as computer vision and speech recognition.
Natural language processing (NLP): This is a field of AI that deals with the interaction between computers and human language. NLP algorithms can be used to understand and generate human language, as well as to translate between languages.
Robotics: This is a field of AI that deals with the design, construction, operation, and application of robots. Robots are machines that can be programmed to perform a variety of tasks, such as manufacturing, assembly, and healthcare.

What are the benefits of AI?

AI has the potential to revolutionize many industries and aspects of our lives. Some of the potential benefits of AI include:

Increased productivity: AI can be used to automate tasks that are currently performed by humans, which can lead to increased productivity.
Improved decision-making: AI can be used to analyze large amounts of data and identify patterns that humans might miss. This can lead to better decision-making in a variety of fields.
Enhanced customer service: AI can be used to provide personalized customer service that is tailored to the individual customer’s needs.
Improved healthcare: AI can be used to diagnose diseases, develop new treatments, and provide personalized healthcare.

What are the risks of AI?

While AI has the potential to revolutionize many industries and aspects of our lives, there are also some risks associated with AI. Some of the potential risks of AI include:

Job displacement: As AI becomes more sophisticated, it is possible that it will replace some human jobs. This could lead to Unemployment and economic disruption.
Bias: AI algorithms can be biased, which can lead to discrimination. For example, an AI algorithm that is used to make hiring decisions could be biased against certain groups of people.
Safety: AI systems can be hacked or malfunction, which could lead to physical or financial harm.
Loss of control: As AI becomes more powerful, it is possible that we could lose control of it. This could lead to AI systems that are dangerous or harmful.

What is the future of AI?

The future of AI is uncertain. Some experts believe that AI will eventually surpass human intelligence and lead to a technological singularity. Others believe that AI will be used to augment human intelligence and create a more prosperous and equitable future. Only time will tell what the future holds for AI.

Which of the following is not a component of emotional intelligence?
(A) Self-awareness
(B) Self-regulation
(C) Empathy
(D) Emotional expression
Which of the following is the best example of self-awareness?
(A) Being able to identify your own emotions
(B) Being able to control your own emotions
(C) Being able to understand the emotions of others
(D) Being able to express your emotions in a healthy way
Which of the following is the best example of self-regulation?
(A) Being able to control your own emotions
(B) Being able to understand the emotions of others
(C) Being able to express your emotions in a healthy way
(D) Being able to manage your time effectively
Which of the following is the best example of empathy?
(A) Being able to identify your own emotions
(B) Being able to control your own emotions
(C) Being able to understand the emotions of others
(D) Being able to express your emotions in a healthy way
Which of the following is the best example of emotional expression?
(A) Being able to identify your own emotions
(B) Being able to control your own emotions
(C) Being able to understand the emotions of others
(D) Being able to express your emotions in a healthy way
Which of the following is the best way to improve your emotional intelligence?
(A) Practice mindfulness
(B) Practice self-reflection
(C) Practice empathy
(D) All of the above
Which of the following is the best way to manage your emotions?
(A) Identify your emotions
(B) Label your emotions
(C) Accept your emotions
(D) All of the above
Which of the following is the best way to express your emotions in a healthy way?
(A) Talk to someone you trust
(B) Write about your emotions
(C) Exercise
(D) All of the above
Which of the following is the best way to build relationships with others?
(A) Be a good listener
(B) Be supportive
(C) Be honest
(D) All of the above
Which of the following is the best way to manage stress?
(A) Identify your stressors
(B) Develop coping mechanisms
(C) Practice relaxation techniques
(D) All of the above