The correct answer is: D. control
The first two steps in the control process are to establish goals or standards, and then measure actual performance. This is done to ensure that the organization is on track to achieve its goals. If actual performance is not meeting expectations, then corrective action can be taken.
Option A, “expert”, is incorrect because it is not a step in the control process. An expert may be consulted to help set goals or standards, but they are not directly involved in the control process.
Option B, “centers”, is incorrect because it is not a step in the control process. Centers may be used to track performance, but they are not directly involved in the control process.
Option C, “MIS”, is incorrect because it is not a step in the control process. MIS may be used to collect data for the control process, but it is not directly involved in the control process.
Option E, “None of the above”, is incorrect because the correct answer is “D. control”.