The first two steps in the ____ process are to establish goals or standards, and then measure actual performance. A. expert B. centers C. control D. MIS E. None of the above

Option B, “centers”, is incorrect because it is not a step in the control process. Centers may be used to track performance, but they are not directly involved in the control process.

Option C, “MIS”, is incorrect because it is not a step in the control process. MIS may be used to collect data for the control process, but it is not directly involved in the control process.

Option E, “None of the above”, is incorrect because the correct answer is “D. control”.