Notes and Study material for Exams
Citizen charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first … Read more
Citizen Charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first … Read more
–2/”>a >DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd”> Right To Service Delivering public Services in a time bound, decentralised and citizen friendly manner has been one of the major challenges facing the administration wing of the government. Right to Public Services legislation in India comprises statutory laws which guarantee time-bound delivery … Read more
The “key word” to be used in this is the “citizens engagement” in the various phases of the service definition, development, refining and monitoring, and the whole concept of user-centric Services is based on “putting the citizen (user) at the centre of innovative services” starting from enabling of a specific procedure: citizens shall … Read more
Transparency and Accountability in administration as the sine qua non of participatory Democracy, gained recognition as the new commitments of the state towards its citizens. It is considered imperative to enlist the support and participation of citizens in management of public Services. Traditionally, participation in political and economic processes and the ability to make informed … Read more
Citizen-Centric Administration: A Path to Enhanced Public Service The modern citizen demands more than just efficient and effective public services. They crave a personalized, responsive, and transparent experience that prioritizes their needs and empowers them to actively participate in shaping the services they receive. This shift in expectations has given rise to the concept of … Read more
Sevottam Model: Enhancing Public Service Delivery The pursuit of efficient and effective public service delivery is a cornerstone of good governance. In India, the Sevottam Model, a comprehensive framework for public service excellence, has emerged as a potent tool for transforming the landscape of public service delivery. This article delves into the intricacies of the … Read more
Empowering Citizens through Charters: A Deep Dive into Citizen’s Charters (CC) Introduction In the tapestry of modern governance, the concept of citizen empowerment has emerged as a cornerstone of effective and accountable administration. Citizen’s Charters (CCs), as instruments of transparency and accountability, play a pivotal role in this paradigm shift. This article delves into the … Read more
Mission Karmayogi: Transforming India’s Civil Services Introduction: The Indian civil services, the backbone of the nation’s administrative machinery, have long been lauded for their dedication and efficiency. However, in the face of a rapidly evolving world, the need for a paradigm shift in the training and development of civil servants became increasingly apparent. Recognizing this, … Read more
Outcome Budgeting: A Framework for Results-Oriented Public Spending Outcome budgeting is a modern approach to public finance that prioritizes the achievement of desired outcomes over the mere allocation of funds. It shifts the focus from inputs and activities to the impact of public spending on the lives of citizens. This approach aims to improve the … Read more