With reference to “Software as a Service (SaaS)”, consider the followi

With reference to “Software as a Service (SaaS)”, consider the following statements :

  • SaaS buyers can customise the user interface and can change data fields.
  • SaaS users can access their data through their mobile devices.
  • Outlook, Hotmail and Yahoo! Mail are forms of SaaS.

Which of the statements given above are correct ?

1 and 2 only
2 and 3 only
1 and 3 only
1, 2 and 3
This question was previously asked in
UPSC IAS – 2022
All three statements are correct regarding Software as a Service (SaaS).
– Statement 1: SaaS offerings often allow buyers (typically businesses) to customize aspects of the user interface (e.g., branding, layout preferences) and change or add data fields to suit their specific needs and workflows, especially in business application SaaS like CRM or ERP.
– Statement 2: A key benefit of SaaS is accessibility from anywhere with an internet connection, including via mobile devices through dedicated apps or mobile-responsive web interfaces. This is a standard feature of most modern SaaS applications.
– Statement 3: Web-based email services like Outlook.com (formerly Hotmail) and Yahoo! Mail are classic examples of SaaS. The provider hosts the application (email server and interface), and users access it over the internet via a web browser or email client, paying nothing or a subscription fee for premium features.
SaaS is one of the main categories of cloud computing services, alongside Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). It reduces the need for users to install, manage, and update software, making it convenient and often more cost-effective.
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