While maintaining the employer’s rights in respect of trespass and dam

While maintaining the employer’s rights in respect of trespass and damage, an impartial, courteous and friendly attitude can yield dividends in taking the heat out of an immediate situation and yield long-term dividends in the form of goodwill.
In which one among the following references will this statement be most appropriate for industrial security?

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Counter-intelligence

Action during strike

Action during patrolling

Enhanced housekeeping

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This question was previously asked in

UPSC CISF-AC-EXE – 2024

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The correct answer is B) Action during strike. The statement emphasizes maintaining rights while adopting a courteous and friendly attitude to de-escalate tension and build goodwill. This is particularly relevant during industrial actions like strikes, where security personnel interact directly with potentially agitated employees. A calm, respectful approach can help prevent escalation and maintain a better relationship between the workforce and the company in the long term, even while ensuring security and protecting property.

The described approach of combining firmness on rights with courtesy for de-escalation and goodwill is a critical strategy in managing tense, confrontational situations involving personnel, such as industrial strikes.

Counter-intelligence deals with protecting sensitive information. Action during patrolling involves routine surveillance and observation. Enhanced housekeeping relates to cleanliness and orderliness. While attitude is important in patrolling, the statement’s emphasis on “taking the heat out of an immediate situation” strongly suggests a scenario involving potential conflict or high tension, which is most characteristic of managing security during a strike or similar protest.

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