The correct answer is D. Shareholders values.
The internal environment of a company is made up of the factors that are within the company’s control. These factors include the company’s mission and objectives, its human resources, its customers, its suppliers, its technology, and its financial resources.
Shareholders values are not an element of the internal environment because they are not within the company’s control. Shareholders are the owners of a company, and they have the right to vote on the company’s board of directors and to elect the company’s officers. However, the company’s management team is responsible for setting the company’s mission and objectives, and for managing the company’s human resources, customers, suppliers, technology, and financial resources.
The company’s management team must take into account the shareholders’ values when making decisions, but the shareholders do not have direct control over the company’s internal environment.