The correct answer is: Both A and B.
The Consumer Protection Act, 1986 is an Act to provide for protection of the interests of consumers and for matters connected therewith. The Act does not apply to the following:
- The sale of newspapers and of other printed matter, including books and periodicals.
- Services provided under a contract of personal service.
- Banking, insurance, chit funds and other financial services.
The Act was enacted to protect the interests of consumers by providing them with certain rights and remedies. These rights include the right to be informed about the quality, quantity, price, and other relevant aspects of goods and services; the right to choose goods and services freely; the right to be heard before any action is taken against them; the right to seek redressal of their grievances; and the right to be protected against unfair trade practices.
The Act also provides for the establishment of Consumer Protection Councils at the Central and State levels. These Councils are responsible for promoting and protecting the rights of consumers. They also provide a forum for consumers to resolve their grievances.
The Consumer Protection Act, 1986 is a landmark legislation that has helped to improve the lives of consumers in India. It has given consumers a voice and has made it easier for them to get redressal of their grievances.