The correct answer is: A. Routine and non-complex.
A programmed decision is a decision that is made using a set of rules or procedures. These decisions are typically made frequently and are not considered to be high-risk. Examples of programmed decisions include setting prices, scheduling production, and hiring employees.
B. Low risk and certain is not the correct answer because programmed decisions are not always low risk. For example, a company that sets its prices too low may lose money, and a company that schedules production too much may have too much inventory on hand.
C. Uncertain and non-routine is not the correct answer because programmed decisions are typically made in response to routine situations. For example, a company may have a set of rules for hiring employees, and these rules will be applied to all new hires.
D. Complex and risky is not the correct answer because programmed decisions are typically not complex or risky. For example, a company may have a set of rules for setting prices, and these rules will be applied to all products.