The “Spandana” program in Andhra Pradesh aims to:

The correct answer is: a) Improve grievance redressal.

The Spandana program is a citizen-centric grievance redressal system that was launched in Andhra Pradesh in 2004. The program aims to provide a quick and efficient mechanism for citizens to register and track their grievances related to government services. Spandana has been successful in reducing the time taken to resolve grievances and has also improved the quality of service delivery.

The other options are incorrect because:

• Option b, Conduct public outreach, is not the primary aim of the Spandana program. While the program does include some public outreach activities, its primary focus is on grievance redressal.
• Option c, Monitor development schemes, is also not the primary aim of the Spandana program. While the program does collect data on development schemes, this data is used to improve grievance redressal, not to monitor development schemes.
• Option d, Promote citizen participation, is not the primary aim of the Spandana program. While the program does encourage citizen participation, this is not its primary focus.

In conclusion, the correct answer is: a) Improve grievance redressal.