The correct answer is: B. upward communication
Upward communication is the flow of information from the lower levels of an organization to the higher levels. It is a two-way street, with employees providing feedback to management and management providing information and guidance to employees. Upward communication can take many forms, including reports, suggestions, appeals, grievances, and surveys.
Downward communication is the flow of information from the higher levels of an organization to the lower levels. It is a one-way street, with management providing information and guidance to employees. Downward communication can take many forms, including memos, letters, emails, and speeches.
Horizontal communication is the flow of information between employees at the same level of an organization. It is a two-way street, with employees sharing information and ideas with each other. Horizontal communication can take many forms, including meetings, phone calls, emails, and instant messages.
Informal communication is the flow of information that is not part of the formal communication channels of an organization. It is often spontaneous and unofficial, and it can take many forms, including rumors, gossip, and water cooler talk.
Reports, suggestions, appeals, and grievances are all examples of upward communication. Employees provide feedback to management through these channels, which can help management to improve the organization.