The correct answer is False. Performance measures are not fixed for all agents. They can vary depending on the specific role of the agent, the organization’s goals, and the metrics that are most relevant to measuring success. For example, a sales agent might be measured on their sales volume, while a customer service agent might be measured on their customer satisfaction rating.
It is important to choose performance measures that are specific, measurable, achievable, relevant, and time-bound. This will help to ensure that the measures are effective in tracking progress and identifying areas for improvement.
It is also important to regularly review and update performance measures to ensure that they are still relevant and accurate. This is because the goals of an organization can change over time, as can the metrics that are most effective in measuring success.