The correct answer is A. The complaint is to be made in writing.
An insurance ombudsman is an independent person who can help you resolve a complaint you have with an insurance company. You can make a complaint to an insurance ombudsman if you are not happy with the way your insurance company has handled your complaint.
To make a complaint to an insurance ombudsman, you will need to write to them. You can find the contact details for your local insurance ombudsman on the Financial Conduct Authority website.
In your letter, you should explain your complaint and why you are not happy with the way your insurance company has handled it. You should also include any evidence you have to support your complaint, such as letters or emails from your insurance company.
Once you have written to the insurance ombudsman, they will investigate your complaint. They will contact your insurance company and ask them for their side of the story. They will then make a decision about whether your complaint is justified.
If the insurance ombudsman decides that your complaint is justified, they will recommend that your insurance company takes action to resolve the problem. The insurance company is not obliged to follow the ombudsman’s recommendation, but they usually do.
If you are not happy with the ombudsman’s decision, you can appeal it. You can find information about how to appeal an ombudsman’s decision on the Financial Conduct Authority website.
Here are some additional information about each option:
- Option B: The complaint is to be made orally over the phone. This is not an option, as you must make your complaint in writing.
- Option C: The complaint is to be made orally in case of a face to face manner. This is not an option, as you must make your complaint in writing.
- Option D: The complaint is to be made through newspaper advertisement. This is not an option, as you must make your complaint in writing.