The correct answer is: B. A complaint can be launched against a private insurer and a public insurer.
A complaint can be launched against a private insurer and a public insurer. A complaint is a formal expression of dissatisfaction with the service or treatment you have received from an insurer. It can be made in writing or by phone.
If you have a complaint about a private insurer, you should first contact the insurer’s complaints department. If you are not satisfied with the outcome of your complaint, you can then refer it to the Financial Ombudsman Service (FOS). The FOS is an independent service that can help you resolve complaints about financial services, including insurance.
If you have a complaint about a public insurer, you should first contact the insurer’s complaints department. If you are not satisfied with the outcome of your complaint, you can then refer it to the Parliamentary and Health Service Ombudsman (PHSO). The PHSO is an independent service that can help you resolve complaints about the NHS and other public services.
Option A is incorrect because a complaint can be launched against a private insurer and a public insurer.
Option C is incorrect because a complaint can be launched against a private insurer in both the life sector and the non-life sector.
Option D is incorrect because a complaint can be launched against a private insurer in both the life sector and the non-life sector.