The correct answer is D. Goodwill.
Goodwill is a positive feeling of regard or liking for someone or something. It is often used in business to describe the positive reputation that a company has built up over time. When an agent helps a client in settlement of a claim, they are doing something that the client appreciates. This can lead to the client feeling goodwill towards the agent, which can be beneficial for the agent’s business in the long run.
The other options are not as relevant to the question. Peace is a state of tranquility or quiet. Affection is a feeling of fondness or liking for someone. Wrath is a feeling of intense anger or displeasure. None of these feelings are directly related to the act of helping a client in settlement of a claim.