The correct answer is: A. Programmed decision
A programmed decision is a decision that is made frequently and can be handled using a routine approach. Routing and repetitive problems are examples of programmed decisions.
A non-programmed decision is a decision that is made infrequently and requires a custom approach. Major decisions and minor decisions are examples of non-programmed decisions.
A major decision is a decision that has a significant impact on the organization. A minor decision is a decision that has a minor impact on the organization.
Here are some examples of programmed decisions:
- Deciding how to route a delivery truck.
- Deciding how to price a product.
- Deciding how to staff a call center.
Here are some examples of non-programmed decisions:
- Deciding whether to enter a new market.
- Deciding whether to acquire another company.
- Deciding whether to lay off employees.
I hope this helps! Let me know if you have any other questions.