The correct answer is C. procedures.
A procedure is a set of steps to be followed in order to complete a task or achieve a goal. It is a chronological sequence of steps to be undertaken to enforce a policy and to attain an objective.
An objective is a desired result or end-point that a person or organization works towards. It is a specific, measurable, achievable, relevant, and time-bound goal.
A strategy is a plan of action designed to achieve a specific goal. It is a high-level approach to achieving an objective.
A rule is a regulation or principle that must be obeyed. It is a general statement that tells people what they must or must not do.