The correct answer is: B. external environment
The control system of an organization is a set of processes and procedures that are used to monitor and regulate the organization’s activities. The purpose of the control system is to ensure that the organization is meeting its goals and objectives.
The control system can influence the internal environment of the organization by setting standards and procedures, and by monitoring and evaluating performance. However, the control system has no influence over the external environment. The external environment is made up of factors that are beyond the control of the organization, such as the economy, the competition, and the government.
The following are some of the factors that make up the external environment:
- The economy: The economy can affect the organization’s sales and profits. For example, if the economy is in a recession, people may have less money to spend, which could lead to a decrease in sales for the organization.
- The competition: The competition can affect the organization’s prices and products. For example, if there are many competitors in the market, the organization may have to lower its prices to attract customers.
- The government: The government can affect the organization’s taxes, regulations, and subsidies. For example, the government may impose new taxes on businesses, which could increase the organization’s costs.
The control system of an organization can be used to monitor and evaluate the organization’s performance in relation to the external environment. However, the control system cannot change the external environment. The organization must adapt to the external environment in order to be successful.