The correct answer is: B. All scheduled commercial banks including RRBs.
The Banking Ombudsman Scheme is a scheme that was introduced by the Reserve Bank of India in 1993 to provide a mechanism for redressal of grievances of customers of banks. The scheme is applicable to all scheduled commercial banks, including Regional Rural Banks (RRBs).
The Banking Ombudsman is an independent authority who is appointed by the Reserve Bank of India to hear and decide complaints of customers of banks. The Ombudsman has the power to award compensation to customers who have been wronged by banks.
The Banking Ombudsman Scheme is a very important scheme for the protection of the interests of customers of banks. The scheme has been very successful in resolving complaints of customers and has helped to improve the customer service of banks.
Here is a brief explanation of each option:
- Option A: All scheduled commercial banks excluding RRBs. This option is incorrect because the Banking Ombudsman Scheme is applicable to all scheduled commercial banks, including RRBs.
- Option B: All scheduled commercial banks including RRBs. This option is correct because the Banking Ombudsman Scheme is applicable to all scheduled commercial banks, including RRBs.
- Option C: Only Public Sector Banks. This option is incorrect because the Banking Ombudsman Scheme is applicable to all scheduled commercial banks, including private sector banks.
- Option D: Only Private Sector Banks. This option is incorrect because the Banking Ombudsman Scheme is applicable to all scheduled commercial banks, including public sector banks.