Tripura Chief Minister Biplab Kumar Deb on Monday launched a helpline to receive and fast track addressal of citizens’ grievances. The helpline, which has code number 1905, is a dedicated call center where citizens will be able to call to record their grievances. The helpline will then refer it to the concerned departments through integrated task monitoring system, officials said.The departmental nodal officer will receive citizen’s grievance tasks from the CM helpline and he will take necessary action to address them or transfer it to field level officers for its addressal in a time bound manner, they said.
The citizen grievance redressal through the helpline will be regularly monitored by the chief minister’s office. Deb in his address after the inauguration said the government had earlier launched the Jagaran Tripura app through which citizens can get information about various schemes of the Centre and the state. 193 schemes are on board of this app, he said. Deb said under the CM Yuva Communication scheme, the government gave 7,274 mobile phones to the final year of graduation students in 2020. The number of mobile phones to be given away will increase this year.