The objective was to provide a single-window system to clear the pension cases without any physical presence of pensioner. All the necessary documents (except service book) are submitted online and digitally signed by concerned authorities.
All the documents are also sent to the bank online by the treasuries for payment of pension to the banks.
The pensioner can login on the portal to seek status of the pension details and even lodge complaints online. There is facility to download the digital copy of the identity card issued to the pensioners.