State to get mechanism to act on citizens’ social media plaints: CM

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At a review meeting of the information technology department on Friday, chief ministerEknath Shindedirected officials to immediately implement the mechanism for action on complaints of citizens on Social Media. Officials also said that a comprehensive drone policy is being finalised for the state.

“Citizens are presenting their suggestions and complaints related to the government through various social media. A joint system

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of our government and the chief minister’s secretariat is being set up by the information technology department to take immediate action on this.

Apart from the traditional methods, citizens are sending suggestions, complaints and statements to the government through email, Twitter, Facebook, Instagram and other social media. In order to take action on it, it is necessary to send it to the relevant departments, follow up and keep getting information about it. The information technology department is setting up this system with the help of our government team and it should be implemented soon so that the citizens can use it,” CM Shinde said at the meeting.