The DEFENCE Minister has launched an -powered grievance management app. The application was created by the Defence Ministry with the assistance of IIT-Kanpur.
Highlights:
This is the first AI-powered system created to improve government grievance redressal.
Based on the contents of the complaint, the AI tool developed as part of the initiative is capable of understanding its content.
As a result, it is capable of automatically detecting repeat complaints or spam.
It can categorise complaints into different categories based on the meaning of the complaint, even if the keywords normally used for such searches are not present in the complaint.
It allows for geographical analysis of complaints within a category, as well as analysis of whether the complaint was adequately addressed or not by the relevant office.