An integrated one-stop solution Rail Madad was launched by Indian Railways in which the national transporter has merged a number of existing helplines that were used for various purposes into one.
Highlights:
The Ministry of Railways toll-free number 139 can be used for all kinds of enquiries and making complaints and the helpline facility is available all the time in 12 languages.
Rail Madad, the integrated and innovative one-stop solution for enquiry, customer grievance, suggestion and assistance, providing passengers with the choice to access RailMadad through multiple channels, namely, Web, App, SMS, Social Media and also Helpline number (139) during the journey for expeditious resolution of their complaints.