will publish an online dispute resolution manual. This is an invitation to business leaders to adopt online dispute resolution solutions.
The manual emphasizes the need for companies to adopt online dispute resolution mechanisms. According to the manual, online dispute resolution (ODR) is the resolution of disputes outside the court. This is mainly used to solve small and medium-sized cases using digital technology. Online dispute resolution uses alternative dispute resolution (ADR) technologies such as mediation, negotiation and arbitration.
ODR is a process of using digital technology to resolve disputes outside the court. It combines the technology of alternative dispute resolution mechanisms. However, both ODR and ADR are committed to achieving the same goal.