KSEBhas bagged the first place in thesurveyconducted byKerala State Industrial Development Corporation(KSIDC) to identify the state-government institutions that have adoptedease of doing businessnorms.
KSEB has won 85 out of 100 marks in the survey. The survey has found out that KSEB was able to ensure hassle-free service to lakhs of consumers with consistency. The performance of the board was assessed through direct interaction with 3,000 select consumers of the state electricity board.
Of late, the board has taken several steps to improve the quality of service by adopting the latest technologies. The service at doorstep programme, 1912 call-centre facility, e-time for scheduling section office visit, self meter-reading facility for consumers, steps taken for easing procedures to apply for power connections were some of the recent consumer-friendly additions of KSEB.