The effort was made by successful by Madhya Pradesh State Legal Services Authority and District Legal Services Authority in association with the Police Women‘s Crime Branch, Legal Volunteers and URJA Mahila Help Desk.
Initially, it was started in three districts of the state, Bhopal, Gwalior and Jabalpur as a pilot project for one month.
A detailed report of the action taken by the organization “SAMA” was presented during this period. According to which out of the complaints received to Urja Mahila Help Desk and Dial-100 in three districts of Gwalior, Bhopal and Jabalpur, a total of 4215 complaints were sent for counseling.
Out of which 37.04 percent cases were resolved on the basis of mutual understanding. In which 215 out of 1062 cases are in Bhopal, 217 out of 1258 cases in Gwalior and 478 cases out of 1895 in Jabalpur.
The cases coming for counseling in the institution are being heard quickly and their resolution is being done through virtual medium. The counseling being done by the Legal Volunteers through the organization “SAMA” has yielded very positive results.
Now a proposal is being prepared to implement this system in the entire state and is being sent to the for approval. After the approval of the government, online e-mediation platforms will be started in all the districts of the state.