CAG report slams almost half of Aaple Sarkar Seva Kendras in Maharashtra

About 45% of the AapleSarkar Seva Kendrasin the state were not providing the notified Services under theMaharashtra Right to Public Services Act, 2015, stated the ‘s report on delivery of public services.
Of the 33,359 seva kendras (service centres) in

the state, as many as 15,005 centres were not providing notified services, stated the report tabled in the assembly on Saturday. Their performance on the delivery of timely services front was far from satisfactory, stated the 181-page report. It highlighted the issues of pending applications and delays in delivery of services within the stipulated time despite the recovery of service charges from citizens.

The

Comptroller and Auditor General (CAG) of India report was based on the delivery of services under theRTSAct from 2015 till 2021.

The State Government enacted the Maharashtra Right to Public Service (MRTPS) Act, 2015, for transparent, efficient and timely delivery of public services to citizens, and to bring Transparency and Accountability among public authorities. Aaple Sarkar Seva Kendras are online service-providing centres.

A part of the e-Governance initiative, citizens can avail various public services such as procuring nationality and domicile certificates, income certificates, caste certificates, birth/death certificates from various government departments and local bodies there. The government developed the Aaple Sarkar Service portal as a common platform for citizens to apply for services of various departments. Mahaonline Limited maintains it.