Citizens’ complaints to the BMC have surged after Covid. According to a report released by the NGO Praja, complaints have risen from 90,250 in 2021 to over 1.04 lakh in 2022.
The report, titled ‘Status of Civic Issues in Mumbai, 2023’, focuses on growing issues related to solid Waste Management, sewage, air quality, and water bodies in Mumbai. The NGO emphasized that effective collaboration and Communication with citizens are essential for any civic body to function properly. This includes a uniform complaint redress mechanism where citizens can register complaints regarding civic issues in their locality, and the civic body becomes responsible for resolving them in a timely and structured manner.