About PSP V 2.0

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It is an expansion of PSP 1. It brought in several changes to the delivery of passports. The main objective of the second version is to create a

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digital platform for passport related Services. This is to make the process more transparent, accessible and reliable.

Under the second version, several technological upgrades are to be added. This includes Chat Bot, advance data analytics, auto response, cloud enablement and natural language processing.