The Consumer protection Act, 2019 provides for e-filing of the complaints. Further theConsumer Protection (Consumer Dispute Redressal Commissions) Rules, 2020 provide for the manner offiling of complaints electronically in National Commissions, State Commission and District Commission.e-Daakhil portal was launched for electronically filing of complaints. So far besides theNational Commission, e-filling facility has been operationalised in 34 States/UTs. The features of e-Daakhil inter-alia includefacility for user registration, online fee payment, application status, rejoinders, SMS/mail alert and for uploadingcomplaint documents. It thus provides for speedy, effective and hassle-free resolution of cases.
The total number of consumer complaints filed online through e-Daakhil portal (as on 24.01.2023) in the country is 35,898.