Around 46% of Aaple Sarkar Seva Kendras were non-functional inMaharashtra, a recent review meeting of the state government noted.
Of the 37,000 kendras in the state, only 20,000 were functioning properly, mainly in the urban areas, a senior official of the Maharashtra State Commission for Right to Services said.
Many citizens have complained about being either denied services or being overcharged at these kendras.
The state government enacted the Maharashtra Right to Public Service (MRTPS) Act, 2015, for transparent, efficient and timely delivery of public services to citizens, and to bring transparency and accountability among public authorities. Aaple Sarkar Seva Kendras are online service-providing centres.
The Comptroller and Auditor General (CAG) of India in its report released in March stated that half of the kendras were not providing the notified services.
The report also stated that their performance on the delivery of timely services was far from satisfactory.
The CAG report was based on the delivery of services under the RTS Act from 2015 till 2021.
The report also stated that the online portal lacked proper documentation and monitoring of delivery of services was inadequate because of a shortfall in inspection offices.
It mentioned that 27% of the municipal councils and 35% of gram panchayats in the state do not have any centres to serve citizens.